3. How can I get my password?
Once you have been registered on the FM database you need to wait 2 days before you contact head office to get your password. After your personal details are verified head office will be able to give you your password. After you have received your login and password you will have access to distributors zone to check all new information, promotions, distributors news and prices. Please login regularly to check latest news.
4. How soon can I place an order?
You can order products 15 minutes after your registration. You don’t have to log in to place the order. You can order on the phone, by email or by fax. If you order and pay before 1pm you will have your products the next working day
5. What is the procedure of ordering the products?
You can place your order online, by email, fax or on the phone:
If you order your products before 1pm (date of the email being received) and if you pay for your products in advance before 1pm you will have your parcel the next working day (except Saturday) If you want to have your products on Saturday you need to pay an extra £8.
If your order is received after 1pm it will be sent the next working day so you will have your products in two working days.
If you want you can use the quick order form online to place your order once you have logged in using your id number and password.
The courier company CITY LINK delivers your FM products. The parcels need to be signed for, so someone has to be at home when it is delivered. If no one can be at home please provide us with a different address (your neighbours, your work address, family)
If you have paid for your order and the parcel has been sent but you haven’t received it within 3 working days please contact head office (tel. 0208 998 3898)
6. What are the payment methods?
You will need to pay in advance. There are 4 ways to pay:
- CREDIT or DEBIT CARD. Cards accepted: VISA, MasterCard, Maestro and Solo. (Please Note that FM don’t accept VISA Electron).
- PAYPAL. You need to tell FM your email address and FM will send you a money request to your email address. After payment has been received they will send out your goods.
- MONEY TRANSFER to the FM bank account. After you place your order FM will tell you how much you have to pay. Please use Barclays if you can. Barclays Bank account details: FM COSMETICS UK Ltd, sort code: 20-37-21, account no: 70116718. Remember that the transfer is going to take 3 to 5 working days to reach the bank account. Once FM receives the payment they will send your goods.
- CASH into the FM bank account. After you place your order FM will tell you how much you have to pay. If you pay cash before 1pm you will have your products the next working day after FM receives the payment, please note depending at which bank you make the payment, this may take a couple of days.
7. How Do I Get Free Delivery?
You won’t pay the shipping costs if you order more than 20 bottles of regular perfumes or products of 560 points. If you order less then:
0-10 bottles or less than 280 points it is £5 for delivery
11-20 bottles or less than 560 points it is £3 for delivery
Free delivery is not available on the starter kit when the £5 delivery charge applies
8. I want my order delivered to Ireland. What are the shipping costs?
If you want your order to be delivered to Republic of Ireland and not pay the shipping costs you need to order 40 bottles of perfumes or products of 1120 points,
If you order less then the shipping costs are:
0-10 bottles or products of less than 280 points - €37
11-20 bottles or products of less than 560 points - €28
20-30 bottles or products of less than 840 points - €15
30-40 bottles or products of less than 1120 points - €7
FM will send the parcel by CITY LINK. Delivery time to Ireland is 3-4 working days.
If you want to order the starter kit only FM can send the parcel by post (delivery time is 5-7 working days) FM doesn’t take responsibility for any postal delays. The shipping costs depend on the weight of the parcel. To get one starter kit you need to pay €12 for shipping.
If you want a starter kit delivered by CITY LINK you need to pay full shipping costs of €37
9. Can I add to an order I have already placed?
Yes, but only up to 15 minutes after you placed the original order. It is not possible to do it any later as the order is already being processed and prepared to be sent to you. FM want to avoid missing any products in the parcels. So please prepare your order carefully and be very clear about the items you request.
10. What to do if the product is damaged?
If you notice that a product has been damaged by the courier or by FM, please send it back to FM by Royal Mail standard parcels and as soon as they receive it they will send you out a replacement. FM will refund your postage cost in samples or catalogues. Please call FM head office to inform them about your damaged product. Please provide your distributor details and a description of what happened to your products / parcel.
If you would like to exchange the perfumes you have ordered FM can do this for you, provided the box is sealed and bottle unopened. Please send FM the unopened perfumes, your details and the numbers you wish to exchange them for. FM will send you the new numbers. Remember that you will have to pay the shipping costs.
11. What to do if my client is not satisfied with the fragrance?
You need to remember that you have samples you need to show to your client. They choose the fragrance they wish to buy by trying the sample first. All our fragrances are the same in the sample and in the bottle. We won’t refund opened bottles of perfumes.
12. Do I have to pay tax on my commission?
Every distributor is responsible for their own tax, national insurance etc on their earnings. Please see the 'important information' section on the FM Cosmetics UK Ltd website for more details
13. How often is the catalogue changed?
FM changes the catalogue and usually 20 fragrances once a year.
14. Will the company have new products?
Yes, FM will increase the products range. You will be informed about all new products in the newsletter, leaflets and on the FM website.
15. Will the free gifts change?
FM changes the promotional items and free gifts from time to time. For current free gifts please visit the FM website.
16. How can I find out about the promotions if I don’t have access to the internet?
Most people who order over the phone receive the leaflets in their parcels. You can also contact your sponsor to find out about NEWS. The easiest way to keep up to date with current promotions and news is online. You can use the internet in internet cafes, if you do not have access at home.
17. Will FM COSMETICS UK open new head offices in UK?
FM doesn’t plan on opening new offices in the UK. There will be only one head office in London. The service is very good and they can send parcels within the UK in 24 hours so people who can’t get to the distributor centre can order products over the phone, online or by fax.